HOW?

Giving service to your customers, patients, rate-payers. 

Enabling your people to do the best they can.

Clients of Caramel don’t have IT problems. They have the peace of mind that their IT is under control and are confident that their technology will deliver on their strategic goals.

You get stable IT platform and technology leadership to achieve your organisational goals.

We've re-written the rules of business IT

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Happier People

Free to focus on what matters

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Time Reclaimed

From all those irritating tech spot fires

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Improved Customer service

Because IT works and your people can deliver

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Empower your business goals

Technology as an enabler of your future

if you can provide IT support in Innamincka you can provide it anywhere
CW Products – advanced manufacturing – if their machines go down it costs them $50,000 per hour
"I honestly do not know where we would be without them"

Technology matters. Without it, your organisation would grind to a halt. It is both a risk and a critical factor in achieving your organisational goals.

Clients of Caramel don’t have IT problems. They have the peace of mind that their IT is under control and are confident that their technology will deliver on their strategic goals. 

You will enjoy

  • Fast resolution of IT issues – 74.7% on the phone – so your people can get back to work.
  • Your own dedicated IT team focussed on your business, one of your best team members.
  • Saving money – fully costed we are more comprehensive and cheaper than the alternatives.
  • That we eliminate technology risks to your business.
    • 100% uptime of all your technology dependant operations – no losses.
    • Enterprise level security – so your business is protected from cyber-crime.
    • Your business-critical data is backed up and available 24/7.
  • IT leadership to make sure your technology can support your business goals.

What we offer

The core services that epitomise how we help

Testimonials

Freeing up staff – increasing productivity

Not having to have staff who are IT savvy has freed up so much of our internal resources to focus on more important things and over a month saving us many, many hours of time.

Clive Hempel, Finance Manager, Wakefield Council

Saving us so much money

Instead of us having to try and work out IT issues, we just contact them and they take care of it, leaving us to get on with our daily work load. Being on a package has saved us so much money. Before using Caramel we were paying for each IT visit, whether the issue was fixed or not, and more often than not, it wasn’t.  Now we know what our IT costs are and Caramel’s expertise mean issues get fixed.

Jodi Foreman, Ware Products

Peace of mind knowing they care

We are a busy growing digital marketing agency and I need my people to focus on what they are good at, creating value for our clients …. not dealing with internal IT network, connectivity and hardware issues. That’s where Caramel comes in. More than that they genuinely care about us and the business; and that really matters. It gives me peace of mind.

Colville Nette, Owner, Digital Embassy

Giving me back time to focus on our customers

“They have saved me so much time. They take care of all the IT issues so I don’t have to.  It has given me and my staff so much time back."

Rod Cameron, Financial Controller, McIlroy Autogroup

Free ½ hr strategic IT consultation

An in depth review with one of our senior engineers of your business IT providing an expert analysis of where it is falling short and how it can be improved.

  • High level SWOT analysis – of your current IT platforms, staff impact, IT governance and associated business processes.
  • Uncover the Hidden Costs – most organisations are riddled with cost leakages because of underperforming IT services.
  • Powerful Insight to go forward – tools, metrics and recommendations to understand where your current IT service and business processes are exposed and how to fix them.

Our Clients

Most remote in Australia