A better alternative to
Internal IT Teams &
External IT Providers

We have highly trained Technical Staff who are easy to talk to,

 and understand your priorities and explain your IT solutions in plain language.

Typical IT Providers and IT Departments have disadvantages that impact business performance.

Caramel has rebuilt IT Services from the ground up to have the advantages of both
without the disadvantages.

Why is Caramel’s approach so successful?

Caramel’s Proprietary Model provides a strong, reliable platform which underpins a streamlined 6 Step Process
and offers a level of IT Support unrivalled in the Industry.

Fast, Direct Support

Fast, Direct Support

Every call answered in 60 seconds and 74% resolved on the spot.

Transparent

Transparent

See your Caramel IT Team’s performance live via the Caramel Dashboard.

Free Up Staff

Free Up Staff

Each and every one of your Employees can call for help with any IT question.

6 Step Process

6 Step Process

A clear, repeatable 6 Step Process ensures you achieve your business goals.

Integrated

Integrated

To build deep understanding of your Business and insight into your technology needs.

No Cost Barriers

No Cost Barriers

30% less cost than an Internal IT Team with no hidden charges.

Increase Profits – Improve Productivity – Reduce Risks

We help organisations:

  • Prepare for and sustain growth
  • Strongly leverage technology
  • Achieve your strategic vision
  • Free up internal time on IT
  • Successfully delegate your IT function
  • Support and help your entire team with IT

Why Outsourced IT Services?

While companies that outsource IT Services enjoy many benefits, saving money is one of the most compelling reasons for doing so. Outsourcing helps control capital outlay, especially in the early years of operation. IT Services make up fixed costs for companies that do not outsource.

Our Certified and Experienced IT Technicians specialise in a full range of onsite and remote IT Services, including:

  • Back Up Management, Monitoring and Administration
  • Security Patches and Anti-Malware
  • Hardware Provision
  • Disaster Recovery Planning
  • Help Desk and Dashboard
  • IT Strategy Design
  • Technology and Asset Management
  • Network Administration
  • Managed Services

Looking for something better than a traditional Managed Service Provider? Contact us today to find out how much better your IT can be!

Contact Us

Find out how Caramel can help you.

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