A better alternative to internal IT teams
and IT providers
Caramel has rebuilt IT services from the ground up to have the advantages of both – without the disadvantages.
Book your free 1 hour consult right now, and begin to free up time in your organisation.
Click a date on the right to get started and secure the best available appointment time for you…
6 steps to Caramelise™ your business
Step 1 : Get your own Caramel IT Team
Your own local, certified Caramel IT Team who build a deep understanding of your organisation and your people.
Step 2 : Gap Analysis
We list the differences between where your IT currently is, and where your organisation needs it to be.
Step 3 : Agreed Plan
We agree on a plan to “Zero the Gap” to a new foundation for IT performance that meets your future business needs.
Step 4 : Execute
Your Caramel IT Team executes the plan to Zero the Gap, make sure the transition is smooth for your staff.
Step 5 : Measure Results
Your Caramel IT Team measure the results and staff feedback to ensure the new IT foundation is in place.
Step 6 : Continual Improvement
Ongoing IT help for your staff frees up your time, and continual improvement keeps IT aligned with your business goals.
Why is Caramel’s IT Team approach so successful?
Fast, Direct Support
Every call answered in 60 seconds, 74% resolved on the spot.
See your Caramel IT Team’s performance live via the Caramel Dashboard.
Free Up Staff
All your people can call for help with any IT question – not just issues.
6 Step Process
A clear, repeatable 6 Step Process ensures you achieve your business goals.
To build deep understanding of your business and insight into your technology needs.
No Cost Barriers
30% less cost than an internal IT team with no hidden charges.
Plus regular on-site work to build relationships between your staff and your Caramel IT Team, and your own 1300 number – no menus or message banks, Caramel Shield, and many more advantages.
Is Caramel right for your organisation?
Check if Caramel IT Team and the 6 Step Process would be a good fit for you…
We specialise in:
20 to 250 computers organisations
In the following industries:
- Manufacturing or production
- Local government
- Finance or accounting
- Professional services
- Health or aged care
- Technical and engineering
- Training institutes
- Mining and supporting industries
Consistent support to metro, regional, and remote
Culture-based teamwork with a high level of accountability
We help organisations:
Prepare for and sustain growth
Strongly leverage technology
Achieve their strategic vision
Free up internal time on IT
Successfully delegate their IT function
Support and help their entire team for IT
We do not specialise in:
- Private or public education
- State or federal government