Caramel

A better alternative to internal IT teams
and IT providers

 


Get Caramelised!

We are now taking appointments for a limited number of free consultations in January and February in Melbourne.

Book your free 1 hour consult right now, and begin to free up time in your organisation.

Click a date on the right to get started and secure the best available appointment time for you…

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Africa/Sao Tome
Africa/Tripoli
Africa/Tunis
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Asia/Aden
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6 steps to Caramelise™ your business

 
IT Team Icon

Step 1 : Get your own Caramel IT Team

Your own local, certified Caramel IT Team who build a deep understanding of your organisation and your people.

 
 
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Step 2 : Gap Analysis

We list the differences between where your IT currently is, and where your organisation needs it to be.

 
 
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Step 3 : Agreed Plan

We agree on a plan to “Zero the Gap” to a new foundation for IT performance that meets your future business needs.

 
 
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Step 4 : Execute

Your Caramel IT Team executes the plan to Zero the Gap, make sure the transition is smooth for your staff.

 
 
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Step 5 : Measure Results

Your Caramel IT Team measure the results and staff feedback to ensure the new IT foundation is in place.

 
 
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Step 6 : Continual Improvement

Ongoing IT help for your staff frees up your time, and continual improvement keeps IT aligned with your business goals.

 

Get Caramelised


Why is Caramel’s IT Team approach so successful?

Caramel’s proprietary model provides a strong, reliable platform underpinning the 6 Step Process with a level of IT support unrivalled in the industry.
60 Seconds Icon

Fast, Direct Support

Every call answered in 60 seconds, 74% resolved on the spot.

Performance Tracking Icon

Transparent

See your Caramel IT Team’s performance live via the Caramel Dashboard.

Unlock Your Staff Icon

Free Up Staff

All your people can call for help with any IT questionnot just issues.

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6 Step Process

A clear, repeatable 6 Step Process ensures you achieve your business goals.

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Integrated

To build deep understanding of your business and insight into your technology needs.

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No Cost Barriers

30% less cost than an internal IT team with no hidden charges.

Plus regular on-site work to build relationships between your staff and your Caramel IT Team, and your own 1300 number – no menus or message banks, Caramel Shield, and many more advantages.

Get Caramelised

“Not having to have staff who are IT savvy has freed up so much of our internal resources to focus on more important things… saving us many, many hours of time.”
– Clive Hempel, CFO, Wakefield Council

Is Caramel right for your organisation?

Check if Caramel IT Team and the 6 Step Process would be a good fit for you…

 

We specialise in:

20 to 250 computers organisations
In the following industries:

  • Manufacturing or production
  • Local government
  • Finance or accounting
  • Not-for-profit
  • Professional services
  • Health or aged care
  • Technical and engineering
  • Training institutes
  • Mining and supporting industries

Consistent support to metro, regional, and remote
Culture-based teamwork with a high level of accountability

We help organisations:

Prepare for and sustain growth
Strongly leverage technology
Achieve their strategic vision
Free up internal time on IT
Successfully delegate their IT function
Support and help their entire team for IT

 

We do not specialise in:

  • Private or public education
  • State or federal government

 
Get Caramelised

Time to talk to the Caramel team?

Enter your contact details below and we will contact you to arrange a FREE consultation.

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