Support your staff with a hybrid service, or extend your internal IT team.
Caramel Assist is fully flexible IT support, as and when you need it. Whether it is delegating the day to day IT operations and help-desk or managing your IT projects we are here to help.
We cover the basic maintenance and monitoring of your IT infrastructure proactively identifying any problems before they arise. You have the peace of mind in knowing our expert IT engineers are on standby if you need.
It frees your people to focus on what they do best; where they add the most value.
And with our fixed price – its gives you complete cost control so when you do want on demand assistance you will know the price in advance. There is also the flexibility of adding on additional services as and when you want.
What’s different?
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Proactive management of your IT infrastructure.
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Your very own team of highly skilled and responsive IT engineers – who know you, your business, your technology – so you don’t have to keep explaining yourself over and over again.
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Your own dedicated 1300 phone number just for your people, straight through to your IT team.
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We resolve 74% of all IT issues there and then on the phone.
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Faster and much more productive to call us than asking the person next to you!
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Full real-time visibility of IT team (via the Caramel Dashboard).
Caramel Freedom |
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Caramel Assist |
Included:
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Included:
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On-demand:
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On-demand:
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Add-ons:
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Add-ons:
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