Caramel Assist

Support your staff with a hybrid service, or extend your internal IT team.

Caramel Assist is fully flexible IT support, as and when you need it. Whether it is delegating the day to day IT operations and help-desk or managing your IT projects we are here to help.

We cover the basic maintenance and monitoring of your IT infrastructure proactively identifying any problems before they arise. You have the peace of mind in knowing our expert IT engineers are on standby if you need.

It frees your people to focus on what they do best; where they add the most value.

And with our fixed price – its gives you complete cost control so when you do want on demand assistance you will know the price in advance. There is also the flexibility of adding on additional services as and when you want.

What’s different?

  • Proactive management of your IT infrastructure.

  • Your very own team of highly skilled and responsive IT engineers – who know you,   your business, your technology – so you don’t have to keep explaining yourself over and over again.

  • Your own dedicated 1300 phone number just for your people, straight through to your IT team.

  • We resolve 74% of all IT issues there and then on the phone.

  • Faster and much more productive to call us than asking the person next to you!

  • Full real-time visibility of IT team (via the Caramel Dashboard).

Caramel Freedom

vs.

Caramel Assist

Included:
  • IT Team with all disciplines
  • Network maintenance and monitoring
  • Caramel Consulting 
  • Onboarding (programming your network)
  • Phone help and support
  • Email help and support
  • Onsite help and support
  • Caramel SHIELD
    • Anti-malware protection
    • Web protection
    • Email protection
    • Spam filtering
    • Web content filtering
 
Included:
  • IT Team with all disciplines
  • Network maintenance and monitoring
  • Caramel SHIELD
    • Anti-malware protection
    • Web protection
    • Email protection
    • Spam filtering
    • Web content filtering
On-demand:
  • After-hours service
  • Project delivery (guaranteed quoted-price)
 
On-demand:
  • After-hours service
  • Project delivery (guaranteed quoted-price)
  • Onboarding (programming your network)
  • Phone help and support
  • Email help and support
  • Onsite help and support
Add-ons:
  • Smart device management
  • Online backup
  • Internet and data
 
Add-ons:
  • Smart device management
  • Online backup
  • Internet and data

Free ½ hr strategic IT consultation

An in depth review with one of our senior engineers of your business IT providing an expert analysis of where it is falling short and how it can be improved.

High level SWOT analysis – of your current IT platforms, staff impact, IT governance and associated business processes.

Uncover the Hidden Costs – most organisations are riddled with cost leakages because of underperforming IT services.

Powerful Insight to go forward – tools, metrics and recommendations to understand where your current IT service and business processes are exposed and how to fix them.