Caramel Freedom

To focus on the important things

  • Irritating IT issues chewing up your people’s time GONE
  • Fears about cybersecurity, the risk of downtime, data loss GONE
  • Uncertainty about the best technology path for future growth GONE

Caramel Freedom is a total managed IT service covering every IT requirement your business has. No exclusions, no additional cost … and all at a fixed monthly fee.

We are one of the best performing units in your organisation and sit as a trusted advisor at the planning table. Your own private IT team.

With Caramel Freedom your organisation doesn’t have any technical problems – they are ours to fix. In fact, we lose money if you have problems. Which is why we invest in preventing them.

We make technology the business enabler it can be – freeing your people and your organisation to excel in what matters – servicing your customers.

Three dimensions of Freedom

Eliminating Risk – build trust

  • Secure – your networks & devices are protected from cyber-attack, data theft, viruses.
  • Stable – your IT works - your people, machinery, and organisation can work uninterrupted.
  • Safe – your business-critical data - is backed-up every hour.
  • Surveillance - 24/7/365 monitoring of all networks & devices – we will have fixed most problems before you are even aware of them.

Help – freeing your people up; saving time

  • Your own dedicated team of engineers – who know you, your people, your technology.
  • Fast effective resolution of IT issues – 74.6% there and then on the phone.
  • Expert help with ALL technology issues including software applications. 

Planning – future proofing your business

  • Preparing your business’s future by ensuring that you are ahead of its rapidly changing technology needs.
  • 12-month network/devices upgrades plan, including disaster recovery.
  • 3-year budgeting in line with future business changes.

Caramel Freedom

vs.

Caramel Assist

Included:
  • IT Team with all disciplines
  • Network maintenance and monitoring
  • Caramel Consulting 
  • Onboarding (programming your network)
  • Phone help and support
  • Email help and support
  • Onsite help and support
  • Caramel SHIELD
    • Anti-malware protection
    • Web protection
    • Email protection
    • Spam filtering
    • Web content filtering
 
Included:
  • IT Team with all disciplines
  • Network maintenance and monitoring
  • Caramel SHIELD
    • Anti-malware protection
    • Web protection
    • Email protection
    • Spam filtering
    • Web content filtering
On-demand:
  • After-hours service
  • Project delivery (guaranteed quoted-price)
 
On-demand:
  • After-hours service
  • Project delivery (guaranteed quoted-price)
  • Onboarding (programming your network)
  • Phone help and support
  • Email help and support
  • Onsite help and support
Add-ons:
  • Smart device management
  • Online backup
  • Internet and data
 
Add-ons:
  • Smart device management
  • Online backup
  • Internet and data

Testimonial

Freeing up staff – increasing productivity

Not having to have staff who are IT savvy has freed up so much of our internal resources to focus on more important things and over a month saving us many, many hours of time.

Clive Hempel, Finance Manager, Wakefield Council

Peace of mind knowing they care

We are a busy growing digital marketing agency and I need my people to focus on what they are good at, creating value for our clients …. not dealing with internal IT network, connectivity and hardware issues. That’s where Caramel comes in. More than that they genuinely care about us and the business; and that really matters. It gives me peace of mind.

Colville Nette, Owner, Digital Embassy

their response is excellent

When we contact them their response is excellent. They try and fix the problem straight away....They keep an eye on the future…in regards with upgrades of equipment and things we will need to keep our business moving ahead.  They are proactive in that way. We have a good relationship with them, and like that we speak to the same people all the time.

Paul Bonsor, Operations Manager, PPI Apparel

Growing our revenues

I love working with them, they are always accessible, they understand our difficulties and always exceed expectations. Their staff know our business and know it is up to them to make it work.

They’ve helped us bring more money into our business. Because we have IT that works, the revenue we are able to raise far outweighs the cost of getting IT to such remote locations

Jo Fort, General Manager, Birdsville & Innamincka Hotels

Free ½ hr strategic IT consultation

An in depth review with one of our senior engineers of your business IT providing an expert analysis of where it is falling short and how it can be improved.

High level SWOT analysis – of your current IT platforms, staff impact, IT governance and associated business processes.

Uncover the Hidden Costs – most organisations are riddled with cost leakages because of underperforming IT services.

Powerful Insight to go forward – tools, metrics and recommendations to understand where your current IT service and business processes are exposed and how to fix them.