Managed Services

Managed Services can be a bit of a mystery. It’s hard to know what it includes and what your Organisation needs.

Some IT Companies present ‘Managed Services’ as an all-encompassing solution. At Caramel we know this meets only part of the IT needs of your Organisation. A Managed Service Provider (MSP) will generally just remotely manage your IT Infrastructure and/or End-User Systems, but at Caramel there is so much more.

Caramel has a Proprietary Registered Service Model (Caramelising) and ‘Managed Services’ makes up just a part of this process. Better still, Caramel have redefined what ‘Managed Services’ means to our Clients. We successfully meet more of your Business’s real needs through the provision of our premium service and delivery of consistent results.

The beauty of ‘Caramelising’ your Business means that we are constantly checking and improving efficiencies, monitoring and managing, liaising with your 3rd Party Providers and keeping tabs on all your IT Functions, whether it be Servers, Software or Devices. We become your total IT Team, and handle everything IT in your Business.

Your dedicated Caramel Team is designed to deliver a greater level of service to your Business. Your requests are all handled by a highly skilled Team with excellent communication skills, all lead by your own IT Strategy Manager.

Caramel are transparent and accountable for our Services and provide you with Monthly Executive Reporting and Performance Reports which are always visible on your Caramel Dashboard.

Caramel take your IT satisfaction feedback seriously and our many long term Clients will attest to this.

Caramelising includes access to your own IT Manager and Strategist and a host of other Services including:

  • Unlimited Help Desk Support
  • 24/7 Monitoring
  • Your own dedicated Team
  • Caramel Shield Anti-Virus Support and Security Patches
  • Hardware Recycling Support
  • Caramel Customised Dashboard and Reporting
  • IT Procurement Service
  • Asset Recording and Management
  • SharePoint Management
  • Back Up Monitoring and Recovery
  • Computer and Server Support
  • Cloud Managed Services
  • Network Maintenance

… and more

Re-define what Managed Services means to your Business and get Caramelised!

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